Last updated: July 2019

EXPopulation Host offers a 99.9% Uptime Guarantee. That means your web server/discord bot is guaranteed operational 99.9% of the time in any calendar month. EXPopulation Host guarantee 99.9% service uptime allows for 45 minutes of unscheduled service outage per month as defined here. For each additional 45 minutes of downtime you will receive ONE day free hosting or a refund. Regardless of the number of outages, all refunds are limited to one month's hosting service fees and do not include excess usage fees or other nonstandard recurring charges.

NOTE

EXPopulation Host will not be held responsible for Service Outages resulting from non-EXPopulation Host operated equipment including, but not limited to, Internet NAP failures, upstream network outages or congestion and backbone failures. Additionally, EXPopulation Host will not be held responsible for delays in the registration or transfer of a domain due to InterNIC-related issues, unscheduled outages, web site specific outrages and outages resulting from malfunctioning customer scripts or applications that are installed by the customer, or for unusual traffic spikes or "denial of service" attacks on customer web sites

Services under bare metal environment such as dedicated servers and virtual private services does not qualify for any credit under this server uptime guarantee

Refunds will be issued upon request by the customer and upon determination that a service outage, as defined by this guarantee, has occurred. To be eligible for a refund, the refund request must be made to the Billing Department at the outage time or within the 1st week after the downtime.

Questions about the SLA should be sent to us at https://billing.expopulation.com/contact.php.